FREQUENTLY ASKED QUESTIONS
When will an item be back in stock?
Inventory depends on customer demand and how quickly our suppliers can get their product to us. We won't know exact arrival dates until we receive word from our suppliers. We will send an email notice to all subscribed customers as items become available again.
Are your products locally sourced?
We believe its important to support local businesses and farmers whenever possible. Our Premium West Mountain bread flour is locally grown. All other grains and flour are sourced from Idaho and Montana - as close to local as we can possibly get for the varieties we sell.
Are your products organic?
We believe in only using and selling the best products. Most of the items we sell are organic. If they're not certified organic, they are biologically grown.
How are ancient grains better than the grain/flour I can buy from the grocery store?
The short answer: Ancient grains have amazing nutrition, amazing flavor, and amazing health benefits that modern grain just doesn't have. Click here (ancient grains page) for a more detailed explanation.
Do ancient grains behave differently than the grain/flour I'm used to?
Yes and no, but don't let the differences scare you! For a more detailed explanation, please watch this video discussing what to expect when you use these products. Also see the White Khorasan Flour FAQ.
Can I use ancient grains in my every day baking/cooking?
What is the best flour to use for baking bread?
You can make bread out of literally any grain. All of our ancient grains are packed full of flavor, and we're sure you'll love them - but if you're looking for an all around amazing flour to use that will really give your bread some "umphf", we recommend a good, strong bread flour. Our favorite is our Premium West Mountain bread flour (link to store item) - we love to use this flour to give our bread great structure and rise! Use it on its own or with another flour, you'll get great bread every time.
How do I store grains?
For more information on storing grain/flour, click here (link to storing grains/flour page).
Can I mill my own grains instead of buying flour?
There are many reasons you may consider milling your own wheat berries. Milling your own grain ensures you have fresh flour on hand when you need it. If you're someone who bakes a lot during the week, this is a good option for you, and is also the most cost effective option in the long run! We sell the Mockmill - our favorite line of home mills as well as grain, and teach you how to mill yourself, so we've got you covered on all bases.
Do you teach classes? What classes are available?
Class sign ups are available through our online store. We offer Sourdough and Ancient Grains workshops. Classes are $35.00 per participant - all hands on. Bring your own bowl, measuring cups and measuring spoons, and we'll bring the rest! These are in person classes, taught in both Bountiful, and Springville, Utah.
How do I host a class?
Sign up to host a class here. This is a perfect option for those who can't make the in person class schedule, or who want a more specialized class/subject. The host does not pay the $35.00 fee. Gather a group of friends or family and learn together!
Do you teach online classes?
We currently don't have the space to teach hands on classes online, but we're working on it! We do however have video tutorials you can follow along with that are some great resources to refer to.
Where is your store located?
We are based in Pleasant Grove, Utah. We are a small, family operated, home-run business, and store the products we sell here on our property. We are looking to expand and open a store front but until we do, please bear with us as we do our absolute best to bring you quality products.
What are your operating hours?
Because we are a home-run business (also a side business), we have separate hours set for office and pickup.
All communications, incoming orders/confirmations, and regular business affairs will be addressed during our office hours.
All order pickups will be addressed during pickup hours.
We kindly ask that all customers respect the hours we have set, as this is the best solution we have found for the unique way we need to run this business.
M-F 9:00 am - 7:00 pm
Saturday 8:00 am - 5:00 pm
M-F 11:00 am - 1:00 pm & 4:00 - 6:00 pm
Saturday 10:00 am - 5:00 pm
*Hours subject to temporarily change due to our class schedule - click here for regular updates*
Can I pick up my order outside of pickup hours?
We ask that when possible, plan to pick up during pickup hours. However, we understand that life happens, and not everyone is always available during that time frame. If you need to pick up your order at another time, please contact us and we will do our best to accommodate your schedule.
Do you ship?
To learn more about our shipping policy, click here.
Can I return or exchange a product?
To learn more about our Return/Exchange policy, click here.
How long do I have to pick up my order?
Because we are a home-run business, we have limited storage capability, and frequently need space for incoming product. We are able to keep your order for up to one week from the order date. All orders not picked up in this time frame will be refunded in full.
How does your ordering and pickup process work?
We have an online store set up for your shopping convenience - you can purchase online, and pick up your order in person during pickup hours (you will receive a follow up email to arrange your pickup day/time). This is the method we have found works best for our business model.
However, if you would prefer to stop by before purchasing, we kindly ask that you inform us of your preference, and abide by our pickup hours when planning to visit in person. Although we would love to accept walk-in customers, we are not yet a store front and are therefore unable to accommodate multiple people in our small space at one time (informing us and arranging a time to stop by prevents physical overlap of customers).
We are able to take cash, card, or Venmo for in person payment.